Customer Service

Frequently Asked Questions

We gathered the answers to some popular questions below.
If you can’t find your question below feel free to contact us, and we’ll be happy to help.

What should I do before using my cookware?

  1. Before first use, remove all the labels and wash the cookware thoroughly. Use mild dishwashing detergent and warm water and make sure you dry the cookware thoroughly before storing or using.  It is recommended that paper towel is placed between cookware which may assist in preventing scratches to the surfaces during storage.
  2. Decide what delicious and nutritious dish you are going to cook with your new cookware and see how easy it is to cook healthy meals with premium quality, non-stick cookware.

How do I clean non-stick cookware?

When you first use one of our non-stick pans, it will work so well (and make clean up so easily) that you may think that all you need to do is wipe it out with a paper towel! 

Though we would love for that to be the case, cleaning your pan thoroughly is really important to prevent a build-up of food over time that can cause damage to your non-stick.  If grease particles are left on the non-stick surface, they can burn when the cookware is next heated, causing stains and scorching to your pan’s interior, reducing the effectiveness of the non-stick surface.

 Follow these simple steps to keep your pan looking beautiful and performing perfectly:

  • Carefully wipe off spills which occur during cooking immediately for easier clean up later.
  • Always allow cookware to cool down after use and before cleaning, by removing cookware from the heat source and let it cool on a heat resistant surface or trivet.
  • Do not pour cold water into hot cookware as it may cause it to warp, or hot liquids to splatter
  • Before washing, carefully wipe out any food residue or grease particles with a paper towel.
  • Using the Circulon cleaning brush (or a mesh pad specifically labelled as being suitable for nonstick surfaces), wash cookware thoroughly after use with mild dishwashing detergent and hot (not boiling) water to remove all traces of food or grease particles.

What cooking utensils should I use with my non-stick cookware?

Wooden or heat resistant nylon cooking utensils are recommended to prevent scratches.

Which oil should I use if I would like to flavour my cooking?

Oil is not needed when using non-stick cookware. However, if you prefer to use oil for flavour, olive or peanut oil is recommended as heavy vegetable oils may leave a residue which may impair the non-stick release system. Allowing your pan to heat up for a few minutes before adding food, and putting oil on the food rather than directly into the pan will help in keeping your pan oil free.

Do not use oil sprays on non-stick cookware as the ultra-thin layer of oil will quickly burn onto the non-stick surface when the cookware is heated. Over a period, the use of oil sprays results in an invisible build up which will impair the non-stick release system.

Use low heat when heating up oils, as oils can quickly overheat and cause a fire.

How do I avoid damaging my non-stick cookware?

Follow these 7 simple steps to avoid some of the common ways your non-stick pan can be damaged:

  1. Avoid using continuous high heat and/or overheating the pan as this can cause discolouration and permanently damage your non-stick surface.
  2. Do not use steel wool, coarse scouring pads or harsh abrasives to clean cookware.
  3. Do not store food in cookware after cooking, particularly when salt has been used as this may cause pitting on the surface. Do not leave utensils in cookware during cooking.
  4. Do not use oil sprays on nonstick cookware as the ultra-thin layer of oil will quickly burn onto the nonstick surface when the cookware is heated. To use oil sprays for flavour, lightly spray the food before adding to the preheated cookware.
  5. Although minor scratches will not impair the performance of nonstick cookware, the use of sharp metal kitchen utensils such as forks, knives or whisks is not recommended.
  6. Do not allow cookware to boil dry and never leave empty cookware on a hot burner.
  7. Do not use oven cleaners to clean cookware, as these are not designed for this purpose and will ruin the cookware.

Why is my non-stick cookware sticking?

Is food starting to stick to your non-stick?  The loss of non-stickiness on your pan can happen for a variety of reasons.

  1. There is a build-up of food on the pan that is preventing the non-stick surface from working
    Try a deep-clean of your pan by following the simple steps within the ‘Caring for Non-Stick’ care instructions.
  2. Your pan has been overheated.
    You may not have accidentally left your pan on the heat, but continuously cooking on high-heat, rather than medium, can damage the surface of your pan.  Want to learn how to sear on medium? Simply follow the steps within the ‘Caring for Non-Stick’ care instructions.
  3. There is a build-up of oil. 
    You don’t need to use oil with your non-stick pans, however some prefer to use a little oil for flavour.  Oil, grease and fat particles heat up faster than your non-stick pan which can cause scorching which can damage your non-stick surface.  When using oil, follow the simple steps set out in the ‘Which Oil Would I Use If I Would Like To Flavour My Cooking’ care instructions.

How do I brown or sear food?

To brown food, preheat the pan for 1 to 2 minutes on medium to high, then reduce the heat to low to medium as this will spread the heat evenly.  Add the food to the heated pan, just before reducing the temperature.

Why is there spotted white film on my pan?

 A spotted white film may form on you cookware which is caused by minerals in water, or from starch in food.

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